Shipping Policy: Getting Your Fete Fierce Order to You

Thank you for shopping at fetefierce.com! We are dedicated to ensuring your experience with us is seamless from the moment you browse our Fete Fierce collection to the moment your new favorite pieces arrive at your door. This Shipping Policy is designed to provide you with all the information you need about how we process and dispatch your orders. By placing an order with us, you agree to the practices outlined below.

Order Processing

Once you have completed your purchase and received an order confirmation email, our team gets to work. All orders for Fete Fierce items are subject to a processing period. This is the time required for us to carefully pick your items from our inventory, perform quality checks to ensure they meet our high standards, pack them securely, and prepare them for dispatch.

Please be aware that order processing times are separate from and in addition to the time it takes for the carrier to deliver your package after it has been handed over to them. During peak seasons, sale events, or new collection launches, processing times may be slightly longer than usual due to high order volume. We appreciate your patience and understanding during these busy periods. You will receive a notification via email as soon as your order has been packed and shipped, which will confirm that it is on its way.

Shipping Methods and Carriers

We partner with reputable shipping carriers to ensure your Fete Fierce packages are transported safely and efficiently. At the checkout stage, you will be presented with the available shipping options for your location. The options displayed may vary depending on the destination of your order.

We encourage you to review the estimated transit times associated with each shipping method before completing your purchase. While we make every effort to ensure these estimates are accurate, please remember that they are estimates provided by the carriers and are not guaranteed. Once your order is in the hands of the carrier, delivery is subject to their schedules, routes, and any unforeseen circumstances that may arise during transit, such as weather events or logistical delays.

Shipping Destinations

We are delighted to offer shipping for our Fete Fierce collection to a wide range of destinations. During the checkout process, you will be able to input your shipping address, and our system will confirm whether we can deliver to that specific location. It is always a good idea to double-check the shipping address you enter, as we are unable to redirect packages once they have been dispatched. Providing an incorrect or incomplete address may result in delays or the package being returned to us.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. This allows you to monitor the progress of your Fete Fierce package in real-time. Please allow up to 48 hours for the tracking information to update on the carrier’s system after you receive the confirmation email. If you have any concerns about the status of your delivery, the tracking information is the best resource for the most up-to-date details.

Customs, Duties, and Taxes

Please be aware that when ordering Fete Fierce products for delivery to a country outside of our primary shipping origin, your order may be subject to import duties, taxes, and customs brokerage fees. These charges are levied by the destination country and are the sole responsibility of the customer. Unfortunately, we have no control over these charges, nor can we predict what they might be, as customs policies vary greatly from country to country. We recommend that you contact your local customs office for more information before placing your order.

Lost, Stolen, or Damaged Packages

We take great care in packaging your Fete Fierce items to ensure they arrive in perfect condition. However, once a package is marked as delivered by the carrier, its responsibility falls to the customer. If your package appears to be lost or stolen after a delivery confirmation, please contact the shipping carrier directly to file a claim.

In the unlikely event that your Fete Fierce order arrives in damaged condition, please document the damage (including photos of both the outer packaging and the items inside) and contact us immediately through the channels provided on our Contact page. We will investigate the issue and work with you to find a resolution.

Questions

If you have any further questions about our Shipping Policy or your Fete Fierce order, we encourage you to visit our comprehensive FAQ page or reach out to us through our website. Our goal is to ensure you are completely satisfied with your fetefierce.com experience from start to finish.